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Fairmont the Norfolk, nestled along the prestigious Harry Thuku Road in Nairobi. We stand out as an epitome of luxury and historical charm in the city. Renowned as Nairobi's most luxurious and historical hotel, we pride ourselves on creating unparalleled experiences for our guests.Our elegantly designed luxury rooms and suites offer a sanctuary of tranquility, each providing breathtaking views of our lush tropical gardens. Whether you are visiting for business or pleasure, you will discover an oasis of calm and refinement in the heart of the bustling city.
Relaxation comes naturally at this verdant retreat, where the hustle and bustle of Nairobi feels worlds away.
Our spa facilities for both men and women, along with a heated outdoor pool nestled within a landscaped courtyard, offer uninterrupted moments of peace and quiet. Whether you're unwinding after a day of sightseeing in Nairobi or bookending your Kenyan safari, our serene oasis provides the perfect escape.
Our 108 rooms and 17 suites are designed to provide the utmost comfort and sophistication. They feature stylish interiors, premium bath products that ensure a rejuvenating experience, upgraded rooms and sophisticated suites. Our suites offer a separate living area and are embellished with touches of colonial grandeur, providing a truly unique and luxurious stay.
Guest Room
35 sq.m / 377 sq.ft.
Experience the perfect combination of elegance, comfort, and modern amenities.
We offer a blend of elegance and comfort with stunning courtyard views.
30 sq.m / 323 sq.ft.
Fairmont Rooms provide a blend of comfort and sophistication.
It offers a luxurious and comfortable stay with added outdoor space for relaxation.
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Check-in 12:00 p.m. - Check-out 10:00 a.m.
The closest airports to Fairmont The Norfolk are Jomo Kenyatta International Airport (NBO) and Wilson Airport (WIL). Jomo Kenyatta International Airport, Nairobi's primary airport, is located 20 kms away from Fairmont The Norfolk. Wilson Airport is located 15 km from the hotel.
We provide a service of taxi from both airports to Fairmont the Norfolk for $ 55 one way.Fairmont The Norfolk is situated only 3 km from the heart of the city centre, 5 km from the Nairobi Railway Station, 3 km from the main convention center and trade fair grounds.
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
Fairmont The Norfolk is a Kenyan landmark steeped in heritage and sophistication, making it one of Nairobi’s premier business and event destinations. Our six elegant venues can host everything from intimate board meetings to lectures for up to 100 attendees.For weddings, we offer exquisite packages tailored to your desires, from cocktail receptions to gourmet dinners with dancing. Our ballroom, accommodating up to 220 guests, is Nairobi’s most romantic venue.
Discover the perfect blend of heritage and modern elegance at Fairmont the Norfolk.
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Event
Exchange your vows at Fairmont The Norfolk steeped in unrivalled rich heritage and luxury.
Discover
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10 well-appointed meeting spaces of various sizes including an elegant ballroom to host meetings, conferences, launch of a product...
Our experienced team will help to orchestrate a seamless and memorable experience to start your lives together.
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We are deeply committed to sustainability and environmental responsibility.
Energy management systems
Banned use of plastic bags and implementing single-use plastic
4.6/5
Reviewed 2024-06-23
Reviewed 2024-06-21
Friendly welcoming and helpful staff. Well equipped rooms
Fairmont, in its well known style, manages this historic landmark with its usual aplomb. The best thing, as usual, is the staff; highly trained, smiling, accommodative, and efficient. Look up “The Norfolk Hotel in Nairobi” and read about the history of Kenya and of this property in particular to enhance your stay. Walk in the halls and stay in the rooms where names from history you already know about have been.
Good service lovely friendly staff food was amazing and rooms were lovely 😻
Reviewed 2024-06-17
We had the opportunity to stay at this hotel twice while my family was in Kenya. The property is lovely and all of the amenities are top-notch. We had a few meals in the hotel restaurants and the menus all included a wide variety and everything was delicious. I highly recommend this establishment to anyone looking for a high-end experience in Nairobi.
Reviewed 2024-06-16
very friendly and helpful.
Reviewed 2024-06-15
We returned to stay at Norfolk for 1st time in 14 years after a wonderful safari in Mara. We normally take dinner & freshen up before flying straight home but, as it was our 40th Wedding Anniversary, we treated ourselves to another night. The check in was smooth & welcoming. We went to our Veranda Room which was on ground floor, unpacked, had light lunch & prepared for a couple of hours sleep as we were dog tired. BUT then we heard banging from outside which continued & made sleep impossible. I checked it out to find workmen walking past our room & saw that a building near the Reception was the source of the noise. I rang 0, it would be stopped for at least 2 hours. It did not so rang again & no response so dressed & walked to Reception. Not aware of problem nor call. Would be sorted. It was not 10 minutes later so I went back. We would be moved to quieter room, just wait 15 minutes. Did so & nothing! Noise still on too. Went back to Reception, rang for Manager who promptly arrived at our room. We were escorted to a nice suite, settled in but sleep had passed. Had pre dinner cocktails then splendid dinner in Tatu where Joy & Miriam were wonderful as were the chef & all the staff. Breakfast was fine but strangely no marmalade. Rested for morning. The Reception team led by Lilian were fantastic in both helping us with lunch reservation & online flight check in. She was so friendly & lovely! The Norfolk is an old hotel where sound travels & echoes. The banging noises were just inexcusable and we should surely have been warned or asked if it was ok. The lack of action when we just wanted to sleep was bad for any Front Desk as was the poor communication on action being taken. Such a pity as the hotel has a talented dining team & some wonderful, fun & attentive staff.
Reviewed 2024-06-11
After a long flight. it was nice to have a wonderful welcome and a delicious meal. The restaurant, rooms and surrounding areas are beautiful. Staff was wonderful. Helpful and kind
Reviewed 2024-06-10
Called 6 different times well before the stated date to change our reservation from 5 to 3 nights due to change of travel plans. Finally in SIXTH call( reservations apparently had very limited hours/ resources?) Rebecca told me she would take care of change with reservations who were still not available. We’re charged for all nights despite proof in my call records. Utter thieves. Not to mention bathroom had pubic hair in tub. People working there outside of manger and reservations were super nice. FAIRMONT reputation is tarnished by people who STEAL!!
Overall good! In a few cases there were delays in replenishing the food during mealtimes.
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