Welcome toFairmont Nile City

Hans B.

Reviewed 2024-12-14

The staff is very friendly and welcoming, especially the staff in the FG lounge.

Sonja H.

Reviewed 2024-12-12

Well located, great rooms and lovely personalised service in gold lounge.

The whole team in gold lounge and hotel was great and they managed to give a personalised service even in this big hotel. Rooms were comfortable and remarkable quiet in the middle of noisy Cairo, a real peaceful retreat after a noisy stressful day in the city.

Mohamed A. A.

Reviewed 2024-12-12

Good stay expect collecting 300 eg pound per each night stay

Very cool stay except paying the most expensive parking fee per night per world in Egypt . This first time in my life to pay parking in any hotel I stayed in more than 100 hotel I visited world wide

Dr. C. P.

Reviewed 2024-12-12

Amazing team

I was in Cairo again earlier this week for a couple of days & though my meetings were scheduled at Palm Hills I couldn't stay anywhere else rather than my second home Fairmont Nile & I am writing to share my feedback during my latest stay, Again I can't say enough to appreciate the Accor team at the front desk headed by Michael Shafik who goes beyond any expectations, he was on holiday during my stay but he kept on interrupting his vacation to check on me at check-in, after check-in and during the stay which is what makes me feel I am home, Nevertheless, the rest of the Team Omar, Abanab and the newly joined Omar, are just amazing at remembering all the details and my preferences during my stay, That feeling of being home will always bring me back to the same hotel every time I am in Cairo regardless of where my meetings are, Just a small note to improve the lady at the restaurant reservation desk just outside the elevator on the R level needs a bit of motivation to be more friendly, smiling like the rest of the team,

John C.

Reviewed 2024-12-11

Hotel was outstanding in all facets.

An exceptional experience. The hotel was in pristine condition with friendly staff and a desire to provide an excellent stay. Everyone from the front desk, restaurant staff and cleaners were professional and friendly. Of particular note the Concierge Team was outstanding - they assisted in booking numerous trips and cars during our stay and were extremely flexible when I changed our plans a couple of times. I highly recommend this hotel and commend its staff - a great experience.

Mark

Reviewed 2024-12-11

All round excellence

Unknown

Reviewed 2024-12-10

Great Staff

We had a comfortable stay. Staff was always friendly and helpful. Room was comfortable and well appointed. Restaurants serve excellent fares. Location on the Nile is nice but the property is a bit of a distance from the downtown. Also found the lobby to be a bit congested and not having enough seating.

Mohamed H.

Reviewed 2024-12-10

Lovely hotel

What I like about this hotel is that every effort is made to make the guest well looked after, the warm welcome at the arrival, the feel of confort and luxury as soon as you arrive, the staff are super affective and professional's, the room facilities, super comfortable bed linen ,pillows… etc , the lovely smell and the large size of the room, the housekeeping are doing amazing job. The choice of food provided, Fairmont Nile is one of my favourite hotels, you pay bit more comparing to other hotels but worth every penny, I can’t wait for my next stay , this hotel is on my top list.

Laila

Reviewed 2024-12-10

Exceptional

Everything was perfect from the moment we entered. The staff were very friendly and the service was top notch. Special thanks to Dalia who upgraded our room to suite upon our arrival as we were 3 guests and that was lovely.

Lamiaa E. E.

Reviewed 2024-12-10

Deeply disappointed

Checkin was not smooth. We had 2 rooms booked, and wanted to make sure our family members who were arriving before us would be able to check in. I called the hotel several times to offer to pay in advance so that we could get our guests in without them having to present payment. Only after several calls and emails did Fadi Nour finally figure out how to do this, and I sent a picture of my Amex to get this done. Next, we arrived and even though we had just stayed at another All Accor property (Rixos Alamein, which stay was excellent and they upgraded our room), this facility refused to provide any meaningful upgrade. It seems our past loyalties to All Accor were not recognized. Then the worst part came when one night, as we were settling into bed after a long day, we found a bed bug on the mattress. Personnel only came after a long delay, and we were only moved to another room about 2 hours later, as my eyelids were heavy needing sleep. It was terrible, as lost confidence in the cleanliness and management of this hotel. We have videos and pictures of the bed bug, and the response was delayed and insufficient. We demand a refund of at least one room from the 2 room reservation we had. There were many more incidents of poor management and lack of responsiveness / accommodation from the hotel staff, but I'm too exhausted and returning to a busy schedule to list all. For now, I am requesting this refund of the stay for room 1719 (later moved to 1913 after the bug incident). Thank you. Best, Lamiaa