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Escape to a world of luxury ensconced amid natural beauty at Playa del Carmen’s Fairmont Mayakoba resort. Located in a private gated community, our Playa del Carmen luxury hotel is nestled within 240 hectares of tropical forest intersected by crystal-clear waterways and fringed by a pristine Caribbean shoreline. Play 18 holes on the prestigious El Camaleón golf course, snorkel beautiful coral reefs, or simply bask poolside in the warm Mexican sun. Discover for yourself why we’re one of the best hotels in Playa del Carmen.
Our spacious guest rooms and suites are bright and contemporary, overlooking the lush surrounding mangroves and white-sand beach. Expect to be pampered at this 5-star hotel in Playa del Carmen with our full range of guest services, from complimentary valet parking to beach activities, upscale dining, and professional babysitters. When it’s time to unwind, retreat to the luxury spa for a relaxing massage, then sip a cocktail in the cool ocean breeze. Our romantic location, along with our flexible events spaces and experienced planners, also makes us one of the best Riviera Maya wedding resorts.
To ensure your safety and peace of mind when booking, we strongly recommend that you verify any communication you receive, as there are agents and companies attempting to impersonate hotel staff. Fairmont Mayakoba only operates through a single phone number: 984 206 3000. We will not contact you through any other means, whether by phone or messaging. If you have any doubts or concerns, please feel free to contact us directly. Remember that legitimate emails from Fairmont Mayakoba will always end with "@fairmont.com". If you receive any emails from other addresses that you find suspicious, we recommend that you ignore them and contact us immediately.
Your safety and satisfaction are our top priorities. At Fairmont Mayakoba, we are committed to providing you with an unforgettable and worry-free experience. We look forward to welcoming you and creating unforgettable memories together!
Guest Room
436 sq.ft. to 480 sq.ft. / 41 sq.m to 45 sq.m
Dos camas queen. Vista al resort.
Two queen beds. Garden View.
One king bed or two queen beds. Resort View.
485 sq.ft. to 504 sq.ft. / 45 sq.m to 47 sq.m
Two double queen beds. Water canal view.
One king bed. Water canal view.
458 sq.ft. to 504 sq.ft. / 43 sq.m to 47 sq.m
Two Double Queen Beds. Mangrove view.
One king bed. Mangrove view.
587 sq.ft. / 55 sq.m
Two queen beds. Butler Service.
Guest Rooms
One king bed or two queen beds. Water canal or garden view
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Check-in 3:00 PM - Check-out 12:00 PM .
Fairmont Mayakoba is located approximately 30 miles/48 kilometers/40 minutes from Cancun International Airport (CUN).
Private TransferPersonal transfers are offered and can be arranged through the resort concierge or directly at the travel agency located at the hotel (independent concession) - reservationsfmt@mayakobaexperiences.comValet ParkingAll Fairmont Mayakoba guests have Valet Parking included in their stay (one car per room) Hotel Visitor rate is $80 pesos per day, per car, tax included Fairmont Mayakoba does not have self-park parking lots.
For the convenience of our guests aged 18 and above, we combined our top-rated amenities and activities into a comprehensive resort fee priced at USD 35 per adult per night. We aim to provide you with the ultimate value and ensure that you fully indulge in everything our resort has to offer.
The resort fee includes the following:
Daily Rituals specially crafted for you and your loved ones at 5 pm
Terms and Conditions.
Some services are subject to availability, and they can change without notice.
The moment when traveling with a pet completes your life journeyThe hotel accepts Cats or Dogs less than 25 lb.Housekeeping has specialized cleaning processes for rooms with pets.
Download our Companion Animals Policy
TOP TEN EXPERIENCES
1. Start your day with Yoga at the Beach2. Ride a bike throughout the resort with your family3. Enjoy a delicious buffet breakfast at La Laguna4. Capture unique moments with the on-property birdwatching boat tour5. Visit the El Camaleón Golf Course and play 18 holes or just book an introduction lesson at the Pro-Shop6. Have lunch at Brisas with an astonishing view overlooking the calming beach7. Try out different water activities such as the stand-up paddle boards and kayaks8. Indulge your senses in the Fairmont Spa with our local Melipona honey bee treatment9. Experience an exquisite dinner at the signature seafood restaurant Gaia 10. Ask for a Habanero Margarita at Cielo Rooftop overlooking the Mexican Caribbean
Share your Fairmont Mayakoba experience and use our official hashtags #FairmontMayakoba #FairmontMoments
Download our Resort Map
Enjoy your family vacations with the amenities that our resort offers you.Restaurants: Kids MenuBaby chairsComplimentary dining for kids under five years oldDiaper changing table in the bathroomsColoring books and crayonsIn the pool and beach area, we offer popsicles, fruit popsicles, and ice creamGuest Rooms: CradleSlippers (1+ years old)Bathrobe (4+ years old)Baby's bathtubBaby bottle sterilizerElectric baby bottle warmerHigh ChairDiaper PailAuxiliary benches to reach the sink
For meeting planners, producers or anyone organizing an event, we provide expertise, unparalleled customer service, and a comprehensive range of services, including thematic content creation and management, production, staging, audiovisual and other services.
Download our meeting brochure
Like the chameleon, from which it takes its name, the course offers constantly changing views over 7,000 yards, designed by golf great Greg Norman, is the home of world class tournaments.
Discover
Escape to our Fairmont Spa and treat yourself to locally inspired treatments based on Mayan cosmogony. Indulge in a Mayan ceremony, our signature treatments, or relax in our temazcal to rejuvenate your senses.
The Riviera Maya is a region located in the southeast of Mexico along the coast of the Caribbean Sea.
From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.
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Event
The luxury Fairmont Mayakoba Riviera Maya is located in the Mayakoba resort community and provides a spectacular setting for unforgettable meetings.
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When it comes to Mexico destination weddings, Fairmont Mayakoba Riviera Maya resort is the ideal scenario for out of the ordinary celebrations.
A picturesque venue for a special occasion with a wealth of flexible function space, Fairmont Mayakoba is the ideal venue for any special occasion.
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4.6/5
Reviewed 2024-06-29
I am not kidding you, it rained the ENTIRE duration of our June visit. Nevertheless, our visit was spectacular and I would absolutely visit again, even if I was promised the same weather. Umbrellas were plentiful and were available at every possible location. Staff was on constant squeegee duty so slips on the gorgeous tile floors were prevented. The food on property restaurants was wonderful and incredibly creative, especially at the La Laguna dinner. The cocktails were cold and delicious. All our servers were attentive and friendly and I felt comfortable speaking English with everyone. We felt welcomed and valued and our hosts and servers remembered us even though we only stayed 5 nights! Shout out to Leo at Hix Lounge, Armando at Bassano and Enrique at La Laguna/La Cantina. Israel at Tauro's bar made the *best* Old Fashioneds! Our Signature Casita King Room was comfortable (an excellent mattress with comfy linens) and beautifully appointed. The bathroom was exquisite. I enjoyed the fact that the rain and heat caused me to take multiple showers per day! Housekeeping was reliable and we loved the turn-down service. A slight flooding issue in our room (due to heavy storms) was dealt with immediately and completely with a quick call to the front desk, even at 5am. The manager followed up with a thoughtful thank you note. We highly recommend the complimentary boat tour of Mayakoba (Juan Carlos was an excellent guide!). The only aspect that was slightly uncomfortable for me concerned the gratuities for the All Inclusive plan. I wanted to make sure I was tipping well for service but I wasn't clear on what was included in our package despite asking a couple different team members. We decided to tip on top just to be certain.
Our family of 5 recently stayed in two rooms in the main building just off the lobby for 4 nights. The resort was very beautiful, the tropical grounds were exquisitely kept, there were always staff members around to assist, the golf cart transportation was prompt and smooth, the spa and gym were elegant and peaceful, and the food and drinks were wonderful! We ate dinners at all of the neighboring resorts and that was a plus. The rooms were beautiful and well appointed. It rained nightly and also in the mornings, and the resort provided some indoor activities (gym, spa, sushi demonstration, guac making, casino games). Many of the outdoor activities were canceled (bikes, boat tour, beach and pool activities) due to the rain. The sun came out for about half of the trip so we were able to take advantage of the beach, pool, and bikes, but the boat tour and snorkeling remained canceled. The only negative about our room was that the mattress in our room was lumpy and unsupportive, not the most comfortable for sleeping. Overall we had a wonderful trip and would return to Mayakoba.
food, staff, setting, golf course: all superb!
Reviewed 2024-06-28
My husband and I and a group of friends (total 8 people) stayed here in early June. The resort was very nice, the grounds were impeccable, restaurnts were excellent, service was amazing and all staff were very friendly and attentive. However, on the 3rd day, my husband became ill with vomiting and diarrhea after dinner at Basano. He had to stay in the room for the remander of our trip and he did not eat for 2 days. After my husband became ill, the next day, one of our friends also became ill with the same symptoms. We were trying to trace back as to what could have cause their illness and we think it could have been food poisoning from dinner at Bassano. They both ate the cantelope with the prosciutto. Thankfully I had brought antibiotics with me and I gave my husband and friend the antibiotics. Our vacation started off great but it ended dissapointingly.
Reviewed 2024-06-25
Glad they have bikes and gulf cart
Reviewed 2024-06-24
Everything was amazing but I was double charged for a lot of things. Still trying to sorry it all out….
Reviewed 2024-06-23
We absolutely love this hotel and it was our second visit. So much, we are considering investing in a property. I felt, however, this time service and food was not as remarkable as last time. Last time every meal we had was spectacular and all staff overwhelming friendly and helpful. We had two meals that were just so so. Not bad but not spectacular. One at fuego and one at la laguna. Also, and maybe it's because we didn't have a butler this time, but staff were noticeably less happy, helpful and friendly than last time. Not impolite or anything but more like a normal hotel, rather than one the level of Fairmont. Maybe management changed? Not sure but please be sure to keep your staff happy and good at the high level, since we pay a premium price for these ammenities that Fairmont is known for.
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Dear Guest:
Currently, we are under Orange Alert (Phase 4 of 5) due to the imminent approach of Hurricane Beryl, located approximately 445 km southeast of the Yucatan Peninsula. According to the latest reports from the National Meteorological Service (SMN), Beryl is expected to make landfall on the Yucatan Peninsula south of Tulum between tonight, Thursday, July 4th, and Friday morning, July 5th, as a possible Category 2 hurricane. The earliest arrival of tropical-storm-force winds may begin this afternoon.
Below are the steps we will implement today as part of our hurricane preparedness protocol:
We appreciate your cooperation and understanding during this situation.
Sincerely,
Fairmont Mayakoba
Toll Free US & Canada: 800-540-6088