Not client oriented services
The staff did not meet the standards of a 5-star hotel, particularly the French lady at reception, who might be the chief of staff. Arrogance should not be displayed by anyone working in hospitality. While the client is not always right, arguing with a client is unacceptable. This behavior ruined my mood and stay. Next time I will prefer Intercontinental, they are more friendly and client oriented.
The quality of the amenities was good, but there is room for improvement, which could be addressed in the upcoming renovation.