Admission to Willow Stream Spa is for guests 18 years old and above only. Spa treatments are strictly on an appointment basis.
Etiquette
We recommend that you arrive 30 minutes before your first scheduled appointment. This allows you to familiarise yourself with the facilities and surroundings allowing you time to relax before and after your treatment. Kindly bring your swimwear for the use of hydro facilities. Please note, all treatments end on time regardless of the start time. Please leave your jewellery and valuables in your rom safe.
How to Make a Reservation
You may call us at +65 6431 5600 or email willowstream.enquiries@fairmont.com.
Booking Cancellation Policy
Should you need to reschedule or cancel any spa treatments, please notify our team 12 hours in advance to avoid being charged for 50% of the service. A no show results in a charge for the full service.