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Web Accessibility

The international Web Accessibility Initiative (WAI) defines Web accessibility as follows:
 

"Web accessibility means that websites, tools, and technologies are designed and developed so that people with disabilities can use them. More specifically, people can: perceive, understand, navigate and interact with the Web, and contribute to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing. Web accessibility encompasses all disabilities that affect access to the Web, including: visual, auditory, physical, speech, cognitive and neurological disabilities."
 

Source: Introduction to Web accessibility

"Fairmont": an inclusive environment

 

Fairmont Hotels & Resorts is particularly committed to ensuring that each and every person feels welcome in our hotels. As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.

Our web commitment

 

To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2 - Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:

  • The homepage
  • The booking engine
  • The hotel searches results
  • The information sheets about our hotels
  • The booking path

Need help?

While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

AUSTRIA
00 800 0441 1414 - 24/24 7/7 * Gratis Anruf

BELGIUM (French)
00 800 0441 1414 - 24/24 7/7 * Appel gratuit

 

BELGIUM (Nederlands)

00 800 0441 1414 - 24/24 7/7 * Bel Gratis

 

DENMARK
00 800 0441 1414 - 24/7 * Toll Free for the caller

 

FRANCE
00 800 0441 1414 - 24/24 7/7 * Appel gratuit

 

GERMANY
00 800 0441 1414 - 24/24 7/7 * Gratis Anruf

 

INTERNATIONAL EUROPE
+1 506 860 3146 24/7 * the price of international call to Canada

 

IRELAND
00 800 949022 - 24/ 7 * Toll Free for the caller

ITALY
800 788 683 - 24/24 7/7 * Chiamata gratuita


NETHERLAND
00 800 0441 1414 - 24/24 7/7 * Bel Gratis

NORWAY
800 11257 - 24/7 * Toll Free for the caller

POLAND
+1 506 860 3146 - 24/24 7/7 * cena połączenia międzynarodowego do Kanady

PORTUGUESE
+1 506 860 3146 - 24/24 7/7 * o preço da chamada internacional para o Canadá

RUSSIA
88 001 009 458 - 24/7 * Звонок бесплатный

SLOVAKIA / HUNGARY / ROMANIA
+1 506 860 3146 - 24/7 * the price of international call to Canada

SPAIN
900 98 7635 - 24/24 7/7 * Llamada gratuita

SWEDEN
00 800 0441 1414 - 24/7 * Toll Free for the caller

SWITZERLAND
00 800 0441 1414 - 24/24 7/7 * Appel gratuit

TURKEY
+1 506 860 3146 - 24/7 * Kanada ya uluslararası aramanın fiyatı

UK
+44 208 163 7838 - 24/7 * Toll Free for the caller

ARGENTINA

+1 506 860 3146 - 24/7 * el precio de una llamada internacional a Canadá

 

BRAZIL

0800 892 4084 - 24/7 * o preço de uma chamada internacional para o Canadá


CANADA

+1 800 257 7544 - 24/7 * Toll Free for the caller

 

CANADA

+1 800 257 7544 - 24/24 7/7 * Appel gratuit

 

CHILI

+1 506 860 3146 - 24/7 * el precio de una llamada internacional a Canadá

 

COLOMBIA

+1 506 860 3146 - 24/7 * el precio de una llamada internacional a Canadá

 

MEXICO

+1 800 514 4568 - 24/7 * el precio de una llamada internacional a Canadá

 

SOUTH AMERICA

+1 506 860 3146 - 24/7 * el precio de una llamada internacional a Canadá

 

URUGUAY

+1 506 860 3146 - 24/7 * el precio de una llamada internacional a Canadá

 

UNITED STATES

+1 800 257 7544 - 24/7 * Toll Free for the caller

 

CHINA

4 001 200 634 - 24/7 *免费电话

 

HONG KONG

800 90 6260 - 24/7 * Toll Free for the caller

 

INDIA

000 800 100 8145 - 24/7 * Toll Free for the caller

 

INDONESIA

8033218123 - 24/7 * Toll Free for the caller


JAPAN

0120 951 096 - 24/7 * Toll Free for the caller


MALAYSIA

00 800 0441 1414 - 24/7 * Toll Free for the caller

 

MIDDLE EAST

800 035 703 468 - 24/7 * Toll Free for the caller

 

PHILIPPINES

18 001 853 0009 - 24/7 * Toll Free for the calle

 

SINGAPORE

8 008 526 001 - 24/7 * Toll Free for the caller

 

SOUTH KOREA

79885238024 - 24/7 * Toll Free for the caller

 

TAIWAN, CHINA

00 800 0441 1414 - 24/7 * Toll Free for the caller

 

THAILAND

18 001 594 957 603 - 24/7 * Toll Free for the caller


VIETNAM

+1 506 860 3146 - 24/7 * the price of international call to Canada

AUSTRALIA

+61 27 255 7990 - 24/7 * Toll Free for the caller

 

FIJI

+1 506 860 3146 - 24/7 * the price of international call to Canada

 

NEW ZEALAND

00 800 0441 1414 - 24/7 * Toll Free for the caller

OTHER COUNTRIES

+1 506 860 3146 - 24/7 * the price of international call to Canada