HOURS OF OPERATION
7 days a week
9:30 a.m. – 7:00 p.m.
RESERVATIONS
Fairmont Spa at Fairmont Empress is accepting reservations for guests 18 years and older. We recommend scheduling appointments three to four weeks in advance. To make a reservation please call us at +1 250 995 4650.
SPA ARRIVAL & ETIQUETTE
We suggest arriving at the spa one hour prior to scheduled treatments to enjoy the spa facilities and complete your medical history form. Access to Health Club and spa facilities are complimentary with all treatments with the exception of waxing, cosmetic and salon services. Swimwear is required to enjoy the mineral pool.
HEALTH MATTERS
Please inform us of any health conditions at the time of booking. Consumption of alcohol before, during or directly after treatments is not recommended. You will be asked to complete a Wellness form upon arrival.
CANCELLATION POLICY
If you must reschedule or cancel any spa reservations please notify the spa 24 hours in advance to avoid the cancellation fee. Missed appointments without proper notice are subject to a 100% charge.