service DETAILS AT FAIRMONT EMPRESS

Check-in time is 4:00pm and Check-out time is 11:00am.

If you are arriving at a different time or require an early check-in or late checkout please get in touch and we will be happy to assist you. 1 250 384 8111.

Guests can self-park for $35 per night. This rate includes in-and-out privileges until 4:00pm on your check out date.

Valet parking is available for $49 per night.

Electric car charging is also available.

Fairmont Empress has three accessible rooms with door frames that have ample room for wheelchair access. These bathrooms have grab bars and adjustable shower heads. Wheelchairs are available for guests’ use inside the hotel.

Fairmont Empress is also pleased to have rooms for well suited for the hearing impaired. These rooms feature portable closed converters for the television and alert strobe lights over the doorways.

For more information, please contact the hotel at 250-384-8111.

Fairmont Empress provides printing services for your convenience.

Our fitness centre is equipped with all the latest in stationary bikes, ellipticals, stair climbers, treadmills, free weights and weight machines. We have Reebok apparel and footwear, and yoga mats available for guests. We also offer complimentary guest BMW bikes, available on a first-come, first-served basis (ask the Concierge Team for details).

There are a collection of luxury boutiques all located within the iconic Fairmont Empress.

Fairmont Empress is pleased to provide complimentary high-speed internet access in all our guest rooms, public spaces, and meeting rooms.

Fairmont Empress is delighted to advise that we do not have any associated resort fees

Pets stay free!

We understand your cat or dog is an important part of your family, and so we are delighted to provide some comforts of home. Guests intending to bring their pet to stay with them should familiarize themselves with our Pet Waiver Form, which must be signed upon checking-in.

Fairmont Empress pet amenities are available on request, and include bed basket, food and water dishes, dry food, bottled water, treats, pet waste disposal bags, and litter boxes. These amenities are subject to availability, and are available through the Housekeeping Department.

For your pet’s safety, we require pets not be left unattended in your guest room. Please contact our Concierge in advance to make arrangements if you require a pet sitter while staying with us. While travelling through the lobby or public areas, pets must be carried or on a leash.

Our dedicated Concierge are available in the Reception Lobby and would be delighted to assist with all your needs pre-arrival and while staying at Fairmont Empress.

Whether arranging dinner reservations, theatre tickets, or providing directions to major attractions, we are here to offer the luxury service that you have come to expect at Fairmont.

Private Concierge services are available to guests staying on the Fairmont Gold Floor. Click here to learn about the exclusive benefits and privileges of staying on Fairmont Gold.

For further details, please contact us at emp.concierge@fairmont.com.

Bellmen are located in the reception lobby of the hotel. They will be happy to assist with porterage, luggage storage and may provide assistance in transporting luggage to many arrival and departure points within the downtown core.

The Housekeeping Team at Fairmont Empress are pleased to provide cribs, rollaway, bed boards and other specialty items based on availability. They also handle all requests for lost and found items. Twice daily housekeeping or turndown services are also available upon request.

Same-day dry cleaning and laundry services are available daily. Laundry bags and price lists are located in your guest room closet. In order to guarantee same-day delivery, items must be ready by 8:00am for return by 2:00pm.

Victoria is one of Canada’s most cycling-friendly cities with its beautiful scenery and temperate climate, making it a year-round cycling destination.

The hotel is pleased to provide the following bicycle services:

• Transportation – most transportation links between Vancouver or Seattle and Victoria provide access and assistance with bicycles, including BC Ferries and the Victoria Clipper. Contact your transportation provider for more information on bicycle access to Vancouver Island and Victoria.
• Trails – a variety of trails for bicycles are located in close proximity to the hotel, including the Galloping Goose Trail and Beacon Hill Park.
• Fairmont Empress bicycles – Bicycles are first come, first serve with a limited amount of bicycles onsite. Please inquire with our Concierge for details.
• Rentals – Rentals are located in close proximity to the hotel. Please contact the Concierge for more information.
• Storage – the hotel provides a limited amount of bicycle storage for guests. Please contact the Concierge for more information.

Twice daily housekeeping or turndown services are also available upon request.

Accor Live Limitless

Enjoy a complimentary welcome drink on us! Join our ALL Loyalty Program for recognition, benefits such as premium Wi-Fi, and more!

Start earning points towards your next stay when you dine, stay or enjoy Fairmont Spa. You can even earn rewards points whenever you have a drink or meal in our restaurants, even when you are not staying in the hotel.

Enroll now