Check-in time is 4:00pm and Check-out time is 11:00am.
If you are arriving at a different time or require an early check-in or late checkout please get in touch and we will be happy to assist you. 1 250 384 8111.
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service DETAILS AT FAIRMONT EMPRESS
At Fairmont Empress, providing world-class, anticipative service is what we are known for. Our dedicated concierge team is available to assist with a variety of personalized services, including arranging transportation, booking tours and activities, and providing recommendations in Victoria. Your comfort and convenience are our top priorities.
Guest information
Guests can self-park for $37 per night. This rate includes in-and-out privileges until 4:00pm on your check out date.
Valet parking is available for $51 per night.
Electric car charging is also available.
Fairmont Empress is pleased to provide some options for over-height, recreational vehicles or trailers.
Fairmont Empress has three accessible rooms with door frames that have ample room for wheelchair access. These bathrooms have grab bars and adjustable shower heads. Wheelchairs are available for guests’ use inside the hotel.
Fairmont Empress is also pleased to have rooms for well suited for the hearing impaired. These rooms feature portable closed converters for the television and alert strobe lights over the doorways.
For more information, please contact the hotel at 250-384-8111.
Fairmont Empress provides printing services for your convenience.
Our fitness centre is equipped with all the latest in stationary bikes, ellipticals, stair climbers, treadmills, free weights and weight machines. We have Reebok apparel and footwear, and yoga mats available for guests. We also offer complimentary guest BMW bikes, available on a first-come, first-served basis (ask the Concierge Team for details).
There are a collection of luxury boutiques all located within the iconic Fairmont Empress.
Fairmont Empress is pleased to provide complimentary high-speed internet access in all our guest rooms, public spaces, and meeting rooms.
Fairmont Empress is delighted to advise that we do not have any associated resort fees
Pets stay free!
We understand your cat or dog is an important part of your family, and so we are delighted to provide some comforts of home. Guests intending to bring their pet to stay with them should familiarize themselves with our Pet Waiver Form, which must be signed upon checking-in.
Fairmont Empress pet amenities are available on request, and include bed basket, food and water dishes, dry food, bottled water, treats, pet waste disposal bags, and litter boxes. These amenities are subject to availability, and are available through the Housekeeping Department.
For your pet’s safety, we require pets not be left unattended in your guest room. Please contact our Concierge in advance to make arrangements if you require a pet sitter while staying with us. While travelling through the lobby or public areas, pets must be carried or on a leash.
Guest services
Bellmen are located in the reception lobby of the hotel. They will be happy to assist with porterage, luggage storage and may provide assistance in transporting luggage to many arrival and departure points within the downtown core.
The Housekeeping Team at Fairmont Empress are pleased to provide cribs, rollaway, bed boards and other specialty items based on availability. They also handle all requests for lost and found items. Twice daily housekeeping or turndown services are also available upon request.
Same-day dry cleaning and laundry services are available daily. Laundry bags and price lists are located in your guest room closet. In order to guarantee same-day delivery, items must be ready by 8:00am for return by 2:00pm.
Make the most of your stay
Twice daily housekeeping or turndown services are also available upon request.
Accor Live Limitless
Enjoy a complimentary welcome drink on us! Join our ALL Loyalty Program for recognition, benefits such as premium Wi-Fi, and more!
Start earning points towards your next stay when you dine, stay or enjoy Fairmont Spa. You can even earn rewards points whenever you have a drink or meal in our restaurants, even when you are not staying in the hotel.
Join ALL - the lifestyle hotel loyalty program
Unlock exclusive benefits
- Member rate
- Room upgrades
- Free nights
- Limitless experiences & partners
Your loyalty benefits
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Member rate
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Room upgrades
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Free nights
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Limitless experiences & partners
Your current status :
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A stay that will fit your way of traveling
FAMILY FUN AT THE EMPRESS
Victoria is a wonderful destination for getting out and about with the kids. At Fairmont Empress, we put on lavish children’s Prince & Princess Afternoon Tea, plus scavenger hunts and special festive holiday activities. Watch for Roger, for our resident marmot located in the bee garden. Elevate your stay with our exclusive ‘Kids Rule the Castle’ package, where luxurious accommodations seamlessly blend with family-friendly amenities.
ROMANCE IN VICTORIA
It’s no wonder that Victoria, British Columbia is famed for being one of Canada’s most romantic cities. With its rugged coastline, manicured gardens, distinctive neighbourhoods and beautiful historic architecture, it’s a stunning landscape to explore with your love.
Experience the newly renovated Fairmont Gold
Treat yourself and enjoy the seclusion, privacy and exclusive lifestyle of staying on Fairmont Gold, our privileged hotel-within-a-hotel experience. From the dedicated first floor reception and concierge to spacious rooms with modern upscale design and the private Gold lounge, offering daily complimentary breakfast, all day snacks and evening canapés, it’s time you experienced next level luxury.
