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service DETAILS AT FAIRMONT HERITAGE PLACE GHIRARDELLI SQUARE

Exceptional service awaits to cater to your every need at Fairmont Heritage Place Ghirardelli Square. Our concierge team is here to assist with a range of personalized services, including arranging transportation, booking tours and activities, and providing recommendations in San Francisco. Your comfort and convenience are our top priorities.

Guest information

Check-in from 4pm until midnight / Check-out until 11am.

 

Our dedicated concierge will be able to greet you during this hours. If you are arriving at a different time or require a late checkout please get in touch and we will be happy to assist you on +1 415 268 9900.

Your room rate includes valet parking for up to two vehicles, ensuring a seamless experience during your stay. For any additional vehicles, a fee of $65 per night, plus applicable taxes, will apply. Our door team is always on hand to assist with your vehicle, offering convenient in-and-out privileges and overnight parking. Simply contact our concierge team whenever you need assistance.

 

Please be aware that our garage has a height restriction of 6 feet 4 inches.

Fairmont Heritage Place Ghirardelli Square is committed to accommodating guests with disabilities. Most areas of the hotel are accessible for wheelchair users, and we offer a selection of wheelchair-accessible suites. For any special requests or to obtain additional information about our accessibility features and services, please contact us at ghirardelli.concierge@fairmont.com.

Personalized grocery delivery service is available at a supplemental charge. This service is subject to request and may be completed at any point of your stay during grocery hours of operation.

 

Please contact our Concierge team at (415) 268-9900 or via email - ghirardelli.concierge@fairmont.com.

Daily, 24 hours

 

The Fitness Centre facility includes:

  • Free weights & strength training machines
  • Treadmills, ellipticals, stability and medicine balls, kettle bells and much more

Find a selection of charming shops within Ghirardelli Square itself, steps away from our property, offering unique gifts and local treasures. Our Concierge team is always happy to assist you in exploring more shopping options in the area.

Unlimited internet access is available to all guests in your guest room and throughout the public spaces.

Pets are welcome in the hotel with a one-time cleaning fee of $75 USD per day. Service dogs are always welcome at no charge.

 

Pets must be supervised at all times and be on a leash in public places; dogs are allowed on our outdoor patios. Should a pet's behavior cause disruption and we are unable to contact the guest after reasonable attempts, the pet will be safely removed from the guest room by our staff.

Guest Services

The 24/7 Concierge Desk is located in the main lobby of the property. They will gladly assist you with dinner and activity reservations, transportation and directions to major attractions.

 

Advance bookings are recommended, please email us at ghirardelli.concierge@fairmont.com or phone +1 415 268 9900 for further information.

Door Staff are located at the Main Entrance of the property. They will be happy to assist you with porterage and luggage storage.

Complimentary daily housekeeping from 9:30 AM until 4:30 PM. The Housekeeping staff will also provide extra amenities, such as cribs at no extra cost.

 

To place your requests prior to arrival, please email us at ghirardelli.concierge@fairmont.com. You can also arrange your desired time for servicing with our concierge team.

Laundry & dry-cleaning services is available weekdays only upon request for a supplemental charge.

Individual washers & dryers are available in all suites. Our In-Suite washer and dryers is a complimentary service that is also facilitated by housekeeping.

Mail & package handling and delivery is available upon request. Please be certain to use our full address in care of the registered guest's name to secure the delivery to the property. There is a delivery fee of $15 per package.

Make the most of your stay

Explore the city with Unlimited Biking offering 1hour complimentary for our guests per stay. Lyft bicycle rental station available next to the property.

 

For more information and booking, please contact our concierge team at ghirardelli.concierge@fairmont.com.

As a member of ALL – Accor Live Limitless, you’ll earn points on dining and hotel reservations and more than 5,000 hotels worldwide. Plus, ALL members take an additional 5% off each reservation!

 

To learn more about ALL - Accor Live Limitless, click here.

Private In-Suite massage available in your residence for a supplemental charge.

 

Please call our concierge team to arrange +1 415 268 9900 or email them at ghirardelli.concierge@fairmont.com.

In–Suite dining services available through our partnered restaurants on the square during their hours of operations.

 

For further information visit our dining section or contact our concierge team at ghirardelli.concierge@fairmont.com.

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A stay that will fit your way of traveling

PERFECT FOR FAMILIES

Nestled in iconic Ghirardelli Square, a cultural hub filled with family-friendly activities, live music, boutique shops, local art, and dining options just footsteps away, we are dedicated to enhancing your family travel experience. From itineraries tailored for families to complimentary board games in our lounge, it is our pleasure to help you create unforgettable memories with your loved ones.

Explore More

  • WELCOME THE WEEKEND

    Welcome the weekend with a Wine and Cheese soirée every Friday in our lobby lounge. Indulge in fine wines paired with artisanal cheeses, set against the backdrop of San Francisco's iconic waterfront.

  • EXPERIENCE IN-RESIDENCE DINING

    Experience the ease of in residence food delivery from our partnering restaurants in Ghirardelli Square without leaving the comfort of your residence.

  • INDULGE in IN-SUITE MASSAGES

    Private In-Suite massage available in your residence for a supplemental charge. Please call our concierge team to arrange +1 415 268 9900 or email them at ghirardelli.concierge@fairmont.com.