To ensure that your visit is as enjoyable and seamless as possible, please review the following important details:
Arrival Time: We recommend arriving 15-30 minutes prior to your appointment. Please be aware that late arrivals may result in a reduced treatment time.
Cancellation Policy: A minimum of 12 hours’ notice is required for cancellations or to reschedule your appointment. Cancellations made with less than 12 hours’ notice or no-shows will incur a 100% cancellation fee.
Health Considerations: Please inform us of any health conditions that may affect your spa experience at the time of reservation.
Minimum Booking Duration: Non-hotel guests must book a minimum of 60 minutes of treatment to access the spa’s changing, thermal, and relaxation facilities.
Device Policy: For the enjoyment of all guests, please ensure all mobile phones and devices are switched off upon arrival. Photography is not permitted in any area of Fairmont Spa and Fitness.