Guest Services for an Unforgettable Stay at Fairmont Mayakoba Heritage Place

Valet parking is available at the resort.

Fairmont Mayakoba Hertage Place does not have self-park parking lots.

Hotel Guest:

The resort experience fee includes valet parking for one car per room.

Hotel Visitor:

Rate is 80 pesos per day (no overnight allowed), per car, tax included.

Hours of Operation:

Daily from 7:00 a.m. to 7:00 p.m.

Services:

• Computer Solution Center
• Communications Solution Center
• Copy & Printing Solutions
• Personalized Service Solutions
• Computer Solution Center | Whether you want to produce professional documents for a convention or conference, create stunning graphics, surf the Internet, update your program / presentation or simply check your email, our Business Center staff is ready to assist seven days a week.
• Local, long distance and international call support
• Copy & Printing Solutions* | Black and white copies | Color copies Beyond merely making your prints or copies, we’ve got an array of binding and finishing options that make all the difference

Looking to send us your print order? Try File&Print our newest online print application. It’s fast, powerful and allows you to send your order and have it ready when you arrive. Please note that we require a minimum of 7 days notice for this service.

• Personalized Service Solutions
• Essential office supplies and paper for your presentation and project

*Please ask our colleagues for pricing or contact us at myk.concierge@fairmont.com.

We know your fitness and well-being are more than just hobbies. That’s why we integrate fun and exciting fitness programming into your vacation experience. Enjoy a variety of classes and activities such as bike tours, wind surf lessons, catamaran tours, and more—all designed for you to have an active stay at Fairmont Mayakoba.

Boutique

Great deals! From the most fashionable bathing suit to a memento of your stay in Riviera Maya, our stores have that special something you need. Located near the Tauro Steakhouse and close to the beach.

El Pueblito

Tour this exciting entertainment area (a replica of a colonial Mexican town) with its own chapel, kiosk, art gallery, stores and more. Complimentary transportation to El Pueblito is offered on request at the Concierge desk.

The Sweet Spot

Discover the sweetness of Fairmont! Colors, textures, and flavors are waiting for you. Located at El Pueblito, the Sweet Spot offers a variety of candy, chocolate, gummies, cake-pops, Mexican treats, and spicy snacks for you and your family.

Fairmont Spa

Local handicrafts, our exclusive line of body and facial care, accessories and aromatherapy, are the perfect gifts for that special person in your life. Fairmont Spa gift cards are also available.

We offer complimentary Wi-Fi throughout the hotel for your convenience.

For the convenience of our guests, we have combined our most popular amenities and activities into a comprehensive resort fee priced at USD $35 per adult per night.

This fee unlocks a world of amenities and activities designed to make your stay unforgettable.

Essential Amenities:

• Valet parking
• High-speed internet
• Free use of bicycles
• Transportation within the property (golf carts with drivers)
• Transportation to El Pueblito, El Camaleón Golf Course, and other Mayakoba resorts

Recreational Activities:

• Discover the connection between Mayan culture and nature with a complimentary activity everyday at 5:00 pm at our outdoor restaurant Fuego
• Learn the basics of mixology with our mixology demo class every at 6:00 pm at Cielo bar
• Get a taste of Mexico’s iconic spirits at our Tequila & Mezcal: Roots of Mexico tasting, complimentary activity available everyday at 5:00 pm at La Cantina
• Paint your hat, complimentary activity available every Monday at 2:00 pm at La Cantina
• Get creative and paint your alebrije, complimentary activity available every Friday at 2:00 pm at La Cantina
• Water activities: Catamaran tour, kayaks, paddleboards, snorkeling masks, and boogie boards
• Beach activities: Beach volleyball, soccer tournaments, sand toys, and beach games
• Free access to the Kids Club for children aged 5 to 11. Choose between three free hours per day or supervised access to the game room from 2:00 p.m. to 5:00 p.m. Boat tour for bird watching within the property.

The hotel accepts cats or dogs weighing less than 25lb. The cleaning service has specialized cleaning processes for pet-friendly rooms. Pets are allowed in corridors near their guest room and must wear a leash and collar at all times. Pets must remain in the comfort of their owners' rooms while enjoying our restaurants and facilities.

Official Mexican health regulations do not allow pets in or around the resort's restaurants for the health and well-being of all guests.

Pet-sitting services are available to guests and require a reservation at least 24 hours in advance at the "Discovery Club." The cost is USD 20 per hour. There is an additional charge of USD 25 + Tax per pet per day, which includes exclusive pet amenities and room cleaning. Mexico's Federal Law does not allow pets in pool and beach areas. Non-compliance with this law is subject to fines and criminal sanctions.

We understand the importance of your pet, which is why we offer a comfortable and secure stay for both.

For personalized housekeeping service at our luxury hotel, our attentive team is ready to provide impeccable room cleaning, tailored amenities, and fresh linens to ensure your stay is flawless. Experience the highest level of comfort and care throughout your visit.

Dry-cleaning and laundry services are available at Fairmont Mayakoba.

For same day service please Inform Royal Service and have your dry-cleaning ready for pick up by 8:30 a.m. Delivery will be made by 6:00 p.m., same day.

If laundry is picked up after 8:30 a.m., delivery will be made the following day.

Pressing service is available 24 hours a day.

To request these services, please contact Royal Service at extension “0”.

If you've lost something during your stay, we're here to help! Please contact our Lost and Found service by dialing extension 3900, and our team will assist you in locating your missing items.