service DETAILS AT FAIRMONT EL SAN JUAN HOTEL

Check-in time is 4:00 PM

Check-out time is 11:00 AM

Early Check-in & Late Check-out Policies

Late check-out or early check-in may be available for an additional fee if your room is available. Please review the rates below:

• Early Check-In Fee (11:00 AM. onwards): From $200.00 + Taxes

• For Check-In before 11:00 AM, the room must be booked from the night prior at the Best Available rate to block the room.

• Late Check-Out Fee (until 3:00 PM): From $200.00 + Taxes

• Late Check-Out Fee (3:00 PM to 6:00 PM): $350.00 + Taxes

• For Check-Outs after 6:00 PM, the room must be booked for an additional night at the Best Available Rate.

To guarantee an adjoining room, a fee of $50.00 plus taxes per day will be charged. Adjoining room requests are dependent on availability.

The cancellation policy may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, please call the hotel directly or contact customer service.

To guarantee an adjoining room, a fee of $50.00 plus taxes per day will be charged. Adjoining room requests are dependent on availability.

Well-behaved, house-trained dogs are welcome at Fairmont El San Juan Hotel. A one-time fee of $150 will be charged per room, per stay. For the purpose of this policy, “pet” refers to a dog that is accustomed to being indoors and is house-trained. Pets are restricted from public areas of the hotel as described by local law. For guests traveling with a pet, Fairmont El San Juan will provide a welcome package that includes: information and a waiver explaining that pets should not be left alone in guest rooms information about procedures (for example: pets are to be leashed in public areas; areas to walk pets; areas pets are not permitted; requirements to clean up after pets) Service animals are always welcome and are exempt from this policy. Service animals are accepted in all hotels (refer to local/government laws for specific direction). Note: designated allergy-free and pet-free floors will not accommodate pets or service animals.

Smoking is not permitted at Fairmont El San Juan Hotel. We are proud to offer a 100% non-smoking environment.

Fairmont El San Juan Hotel has clear limitations on what types of outside food & beverage items are permitted to be brought into the hotel. No outside alcoholic beverages are permitted for consumption in hotel public areas. Coolers are not permitted under any circumstances.

We are happy to welcome you to the legendary Fairmont El San Juan Hotel and we appreciate your adherence to our dress code.

Daytime Dress Code: We encourage casual, comfortable and appropriate attire. In The Lobby and restaurants, shirts or a cover-up are required and bare feet are not permitted.

Evening Dress Code: In the evenings, our atmosphere transforms into upscale elegance. For your comfort and the comfort of fellow guests, we appreciate your adherence to this chic and elegant standard.

The hotel reserves the right to refuse admission to any guest who does not adhere to our dress code.

We accept a variety of payment methods, including:

US Dollars

Visa

MasterCard

American Express

Discover

Our Resort Experience Fee includes the following benefits:

• Unlimited Basic Internet access in guest rooms and resort public areas
• ALL Accor Loyalty Program Members receive an upgrade to Premium Speed Internet Access
• ALL Platinum & Diamond Members receive a $25 Spa Credit
• Nightly Live Entertainment
• Daily Tropical Cocktail Class at Caña from 5:00 to 6:00 p.m.
• 10% off hotel ticketed entertainment events
• 10% off on the Well & Being Spa treatment of the day
• One daily sunrise fitness class per guest per stay
• 10% off Well & Being Spa and Fitness retail products
• Kids activities and outdoor games
• Refillable water bottles and filtered water stations around the hotel
• Pool amenities including sunscreen
• Waived rental fee on Seaside cabanas, upon availability
• Use of paddleboard equipment
• Bicycles for adults and children
• Tennis/Basketball Court with equipment, Beach Volleyball & Pickle ball Equipment
• Enhanced Holiday Activities
• One $25 Match Bet Coupon to use at the gaming table of your choice at Foxwoods El San Juan Casino
• Waived cover fee for admission to Brava nightclub
• Discounted Green Fees at Wyndham Grand Rio Mar Golf Course

Our multilingual Concierge and Bell Staff offer the following services:

Laundry

Valet Service

Luggage Hold

We offer secure and covered parking with in and out privileges.

Self-parking is available for $27.85 (including taxes).
Valet parking is available for $33.40 (including taxes).

Every guest of Fairmont El San Juan Hotel receives free access to Unlimited Basic Internet Access.

Keep fit and have fun while staying at Fairmont El San Juan Hotel. Enjoy access to the following fitness and recreation facilities:

• Three-floor Well & Being Fitness Center
• Basketball and Pickle Ball equipment available
• Beach
• Pool
• Pool Table
• Tour Desk
• Tennis Court

Fairmont El San Juan Hotel is home to an exclusive on-site shopping gallery. Shop for iconic Puerto Rican fashion, delicious food options, and wellness services. Visit the following shops and services:

• Candy Shoppe
• Chic Shoes
• The Dry Bar
• The Nail Bar
• Tropical Togs
• Tropical Togs Men & Boys
• Viaggi

For your family’s comfort and convenience, we are pleased to offer access to cribs, high chairs, and playpens. Additionally, children’s menus are available at many of our restaurants and through in-room dining.

We are pleased to offer a variety of accessible accommodations. Additionally, many areas of the hotel are fully accessible for guests using wheelchairs and other mobility devices.

To join the ALL Accor Live Limitless enrollment and unlock a world of exclusive benefits please visit our front desk agents.

We are thrilled to share Fairmont El San Juan Hotel launched its own hotel magazine, a publication that promises to be a treasure of information and inspiration for our valued guests. This curated magazine is your comprehensive guide to all things Fairmont El San Juan Hotel has to offer, featuring everything from details on our luxurious accommodations and elevated amenities to captivating articles on local and international attractions plus insider tips for exploring the vibrant surroundings. For your convenience, we are pleased to announce that copies of the magazine will be available in all of our hotel’s guestrooms, suites, and villa rooms.

Get ready to enjoy a fun water sport that is exciting and easy to learn. Try paddle boarding, perfect for people of all ages and skill levels.

Immerse yourself in the golden sand and experience the joy of spirited beach volleyball, where fun and friendly competition come alive under the sun!

Looking to embark on an island adventure in San Juan? Visit our Tour Desk next to the Concierge to choose from a variety of exciting tours, classes, outdoor excursions, and more. Discover the beauty of El Yunque Tropical Rainforest. Learn about local art and music. Explore Puerto Rico’s extensive caves or enjoy a thrilling zip line experience at Toro Verde Adventure Park. We’re here to help make your experience unforgettable.