service DETAILS AT THE PLAZA, A FAIRMONT MANAGED HOTEL

Check-in time is 3 p.m. Check-out time is 12 noon.

Guests who provided an address and a credit card number at time of reservation or at check-in have access to different check-out options:

- Video Check-Out: This feature will allow the guest to review his/her account status directly from the guest room's television set. The guest only needs to follow the instructions to complete the check-out;

- Email Check-Out: Guest receives email early morning on day of departure.

The hotel's parking facility is off-site. Valet parking is available at a price of $110 per night with no in-and-out privileges. A surcharge of $15 will be applied to any oversized vehicles.

The Plaza – a Fairmont Managed Hotel strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need additional information about the hotel's facilities and services.

If you will have packages or mail sent to you during your stay or delivered prior to your arrival, please use the following mailing address:

The Plaza

768 Fifth Avenue

New York, NY 10019

212-759-3000

Please provide guest's first and last name as well as arrival dates.

Please email or phone +1 403 762-1757 for more information.

Our fitness center is located within Guerlain Spa on the 4th floor. Open daily, 24 hours.

A collection of New York’s finest shops housed all under one roof. Everything from perfume to jewelry to artwork is available to purchase as a gift, souvenir, or simple indulgence.

Internet & WiFi are available throughout the hotel.

Our Urban Experience Fee of $65 USD per night (plus taxes; fee is subject to change) includes:

- $50 USD daily Food & Beverage credit valid in The Palm Court, The Champagne Bar, or In-Room Dining

- $50 USD off Guerlain Spa services (valid on 60 minute service or more)

- Access to Chromecast by Sonifi for mobile device streaming

Inspired by the Fairmont culture of Canine Ambassadors, The Plaza is introducing The Canine Companions Package offering our guests a bowl for food and water and a doggy bed to keep their furry friend comfortable and accommodated in true Plaza fashion.

Pet Policy

The Plaza accepts dogs of all sizes at no additional cost, with a maximum of two (2) pets per room. Other animals are not permitted. Pets cannot be left unattended in the guestroom. All guests checking in with a pet have to sign a release accepting responsibility for any damage caused by the pet. If there is damage caused by the pet, the owner must pay all charges incurred in full to have it repaired. Service dogs are always welcome. Therapy animals are also welcomed with certified documents.

The hotel has several rooms with wide doors for wheelchair access, and each bathroom offers grab bars with a roll-in-shower. Also available upon request are the following items:

- Wheelchairs

- Hearing impaired devices

- Raised toilet seats

- Clamp-on tub-bars

- Night lights

- Non-slip mats.

Elevators are conveniently located off the Fifth Avenue hotel lobby.

The Concierge is available daily from 7 a.m. to 11 p.m. in the hotel lobby. They would be pleased to assist guests with an array of needs and special requests including dinner reservations, transportation, theater tickets, directions to major attractions and more. For assistance with any pre-arrival requests, please contact our Concierge at 212-546-5250 or plazaconcierge@fairmont.com.

Bellmen are located at the Fifth Avenue Porte-cochere and in the Fifth Avenue hotel lobby. They will be happy to assist you with porterage and luggage storage.

We are pleased to offer twice-daily housekeeping service including turndown service* to ensure the best possible comfort of all our guests.

*Turndown service is currently only available upon request.

Same-day dry-cleaning and laundry services are available seven days a week. Laundry bags and price list are located in the guest room closet.

Shoe shine service is also available.

Reservations are not available as this service is first-come first-serve. Our house Maybach is complimentary and available for guests Tuesday through Saturday from 10 am to 8 pm. It is not available on Sunday and Monday. The vehicle can pick-up and drop-off guests within a 10-block radius of the hotel.

For your convenience we accept all of the below major credit cards:

- AMEX

- Diners Club

- Discover

- JCB

- MasterCard

- Union Pay

- VISA

Our White Glove Butler Service is currently upon request only.

Our Butlers will provide the ultimate standard of luxury, comfort and will accommodate your every need.

SUITE GUESTS

The Plaza is pleased to offer the following Butler services to provide you with elegant and discreet service that will exceed your expectations:

ARRIVAL SERVICES: *A Special Plaza Welcome* Upon your arrival to your suite, a Butler will provide you with a welcome call to give you information on the services they offer.

LUGGAGE: Your Butler is available to assist with the unpacking of your luggage and arranging your personal items, if desired.

DURING YOUR STAY: *Bath Preparation* Your Butler is available to draw a bath based on your personal preferences - using our complimentary bath salts.

VALET LAUNDRY SERVICE: Your Butler will facilitate your laundry and dry cleaning requests by collecting clothing and ensuring delivery at your requested time.*

SHOE SHINE SERVICE: Your Butler is available to provide complimentary shoe polishing.

PRIVATE BAR: Your Butler will maintain the private bar and will customize the contents to your personal liking.

ICE SERVICE: Your Butler will ensure your room is supplied with fresh ice daily, with additional ice service upon request.

DEPARTURE SERVICES: *Luggage* Your Butler is available to assist with packing your luggage, utilizing techniques that will ensure your clothing is properly folded and items are neatly arranged.

*Service at an additional cost

For over a century, The Plaza has been the ideal location for the ‘who’s who’ of CEOs, politicians, and dignitaries. Offering an all-encompassing business travel experience, we provide every necessary luxury desired by travelers including world-class amenities, sumptuous décor, impeccable white glove service, and the latest in in-room technology and comforts. Each guestroom and suite also functions as an individual in-room business center that includes wireless internet, laptop compatible flat screen televisions, and a wide range of hotel and travel services.

Additional Business Travel features include:

Complimentary 24H Business Center access

Complimentary Internet Access and local telephone calls - with Accor ALL membership

24H white glove Butler Service for Suite guests

24H In-Room Dining

Breakfast at The Palm Court includes complimentary daily periodicals

Coffeemakers upon request*

Courtesy car, our house Maybach, based on availability (10 block radius of the hotel)

Suit pressing and shoe shine upon request*

The Fairmont Fit Program provides Reebok workout apparel and footwear delivered directly to your room upon request - with Accor ALL membership

Fitness Center

Clef's d'Or Concierge team to assist with restaurant reservations, tickets for events, and more.

*Service at an additional cost

In the world of fragrance and beauty, the House of Guerlain has a reputation of unparalleled devotion to sophistication and elegance.

Make your stay a bespoke one by choosing from a selection of luxurious extras when you book online. After you have selected your room type at the point of booking on our site, simply choose from one of the following enhancements:

Full American breakfast

Veuve Clicquot and chocolate strawberries

Valet parking

New York City welcome amenity

60 minute Guerlain Spa treatment

Choose as many as you'd like and we'll ensure that your stay is as personalized as possible.

Babysitting service is available starting at $40 per hour with a minimum of four hours. Rates are subject to change and should be verified with the caregiver at time of booking. For information and reservations, please call: 212-546-5250.

The Eloise Suite

Designed by Betsey Johnson, provides young children and their families with an unforgettable Eloise experience.

Amenities

Eloise books, dolls, and clothing for use

Includes Eloise gift bag with a special tote bag, Eloise robe, and other fun Eloise gifts

Welcome sweets & goodies chosen by Eloise, and pink lemonade

Special welcome letter from Eloise

For more information on Family Packages, please call 212-546-5350. The Plaza Family Ambassador can assist with reserving The Eloise Suite and customizing family activities.

Accommodations

Cribs available upon request, both infant and toddler

Pull-out sofas in suites

Adjoining rooms

Rollaway beds available upon request for Deluxe Room category and above*

*Service at an additional cost

Activities

The Plaza Children’s Check In Program

Each child receives their very own Plaza Passport upon check-in*, adorned with captivating illustrations by Tanu Vasu, setting the stage for a magical exploration of The Plaza. Don't miss out on the excitement – grab your Plaza Passport and join us for unforgettable fun! Whether it's your first visit or you're a seasoned explorer, there's always something new to discover in our enchanting castle on Central Park South.

*All room reservations that include children are welcomed with this amenity.

Children aged 4-12:

Eloise Tea at The Palm Court

Eloise at The Plaza (shop)

The Eloise Suite

Teens aged 13+:

Eloise Tea at The Palm Court

Limo ride through the city organized by our Concierge

Amenities

Child-sized bathrobes

Complimentary amenity kits for babies & tots include no-tears shampoo, cleansing soap, and gentle lotion

Children's welcome amenities for purchase:

Chocolate NYC Taxi

Chocolate Empire State Building