SERVICE DETAILS AT 

Farmont Chateau Lake Louise

Check-in time is 4:00 p.m.

Check-out time is 12:00 p.m.

Check-out can be done through text message, the room television, or by calling Royal Service at 1-403-522-3511.

Fairmont Chateau Lake Louise is connected to a partially covered parkade with electrical vehicle charging stations. Valet and self-parking is available to our overnight in-house guests at the following rates:

• Self-parking: $40 CAD/day
• Valet Parking: $55 CAD/day

Special needs accommodation is available on a request basis. Please contact the hotel in advance to confirm due to limited inventory.

Ramps are located throughout the hotel, with the exception of the pool. Designated parking stalls are also available in close proximity to the doors.

Limited number of wheelchairs and portable equipment is available by request through Royal Service.

Internet access is available 24 hours a day at our Business Centre located in the Mount Temple Wing on the lower level.

Stay active and refreshed at Fairmont Chateau Lake Louise's Health Club and Aquatic Pool. Our Fitness Center is open 24 hours, featuring a variety of equipment including treadmills, stationary bikes, ellipticals, free weights, and more. The stretching room is stocked with yoga mats, foam rollers, and balance balls for a complete workout.

The Aquatic Pool is open daily from 6:00 a.m. to 11:00 p.m., with dedicated Family Swim from 10:00 a.m. to 12:00 p.m., and Adults-Only hours from 9:30 p.m. to 11:00 p.m. Facilities also include steam rooms, a whirlpool, and change rooms with hot and cold showers.

For a holistic wellness experience, take advantage of our complimentary daily fitness and wellness classes with Fairmont Fit. Check our activity guide for the latest schedule.

The hotel offers an extensive selection of specialty shops showcasing custom hotel merchandise featuring the history of the Canadian Pacific Railway, Canadian Indigenous and Inuit art, fashions from Quivik woven from the famous Canadian Arctic Musk Ox, beautifully crafted jewelry and watches, designer leather goods, quality brand name outerwear, and casual clothing, candy and maple products, plus a wide selection of books, posters, and gifts that capture our heritage.

We offer something for everyone, find your perfect adventure in our seasonal activity guides:

• Winter Activity Guide (2023/2024)
• Festive Activity Guide (2024/2025)
• Spring Activity Guide (2024)
• Summer Activity Guide (2024)
• Fall Activity Guide (2024)

Enjoy the view from Lake Louise with our 360° webcam. View livecam

Fairmont Chateau Lake Louise is pet friendly, though pets are not allowed on the 6th floor of the main building or the 5th floor of the Mount Temple Wing. A fee of $85 per room, per night, plus taxes applies, with a maximum charge of $480 for stays of 6 nights or more. If extra room servicing is required, additional charges from $125 may apply.

Pets are not permitted in Food & Beverage areas, including patios and the Health Club pool deck. Pets must not be left unattended in guestrooms, and a $75 fee will be charged if the pet is removed due to noise concerns.

Local bylaws require dogs to be leashed, and we ask that you be mindful of the wildlife. Pet amenities like baggies are available through Royal Service by dialing ‘0.’

We hope you and your pet enjoy your stay! $15 of the pet fee is donated to the Bow Valley SPCA, Canada’s only no-kill, no-cage adoption center.

Please note that there is an additional $45.00+tax CAD per room per night daily fee*. During your stay at Fairmont Chateau Lake Louise, we invite you to take advantage of the benefits of staying in the heart of Banff National Park.

We proudly offer a wide variety of activities and services that are available to all guests including discounts on rental equipment, local transportation, fitness & yoga classes, resort presentations and so much more.

This daily fee is retained (and not distributed as a tip or gratuity to Hotel staff) by the Hotel. Accordingly, if you or your attendees wish to provide a tip or gratuity to the Hotel’s staff, please feel free to do so.

*Depending on the Hotel’s location, the daily fee may be subject to sales or other taxes, which may change from time to time without notice.

The Concierge Desk is located in the Main Lobby. Our Concierge can assist you with dinner reservations, activity bookings, transportation, and directions to major attractions in the area.

Our concierge can be reached by email at cll.concierge@fairmont.com or by phone at 1-403-522-1601.

Dressed in authentic Swiss attire, the bell persons and door attendants at Fairmont Chateau Lake Louise provide exceptional luggage handling services. The Bell Desk is located at the main entrance of the hotel.

Our Housekeeping team will provide extra amenities such as cribs and cots as requested and also handle all requests for lost & found items.

Next-day dry-cleaning services are available to our guests. Please phone 1-403-522-3511 for drop-off and delivery times.

Our qualified Mountain Adventure Guides will take you and your family on either a private or group excursion. Explore the programming available to you during your visit to Lake Louise.

Summer Mountain Adventure Program - Hiking, Canoeing

Winter Mountain Adventure Program - Hiking, Snowshoeing, Cross Country Skiing

*All events are subject to availability and prices may change without notice. We highly recommend that reservations be made in advance as certain activities do not run without a minimum of 24 hours notice. Please contact our Concierge Desk at +1 403 522 1601 and ask about the age restrictions that apply to all activities.

Located beside the front desk, Chateau Ski & Snow rental shop offers a variety of high performance equipment and tuning services of downhill skis and snowboards. Rental service is available during the ski season from November to April.

Our Rental Shop has everything you need for a fun and safe day on the slopes including quality skis & snowboards, snowshoes, ice skates along with helmets, poles, outerwear, and more.

Please note: There are no advance reservations available for ice skates.

We have a variety of supervised children's programming and complimentary family activities offered at the Chateau by our qualified Counselors. Please view the Weekly Concierge Guide to determine which activities are available to you during your stay.

*All events are subject to availability and prices may change without notice. We highly recommend that reservations be made in advance as certain activities do not run without a minimum of 24 hours notice. Please contact our Concierge Desk at +1 403 522 1601.