Welcome toThe Savoy, A Fairmont Managed Hotel

Brad

Reviewed 2024-12-18

Really enjoyable comfortable stay

Lovely room, great service, excellent breafast, just dissapointed we didn't get to go in the America Bar - hopefully next time!

Unknown

Reviewed 2024-12-17

Excellent

A very special hotel with extremely service minded staff

Johanna K.

Reviewed 2024-12-17

All, once again.

Our christmastree was🩷 and flowers. And all.

Unknown

Reviewed 2024-12-17

Well located

Charlie H.

Reviewed 2024-12-17

Second part was a fantastic stay

We always love our stays with the Savoy. We have stayed a fair few times, and an awful lot more in my childhood years. We enjoyed the Savoy grill, which was an absolute delight. Many courses, many drinks and many laughs and smiles, not a complaint in sight. We also liked the fact they were happy to personalise the set menu so we could enjoy different things. We did have an issue on the first night, where we were not placed in a room with a view. The first night was disappointing, as not only did we book a room with a view, it was agreed for an upgrade months prior to our arrival. Due to the Savoy being at full capacity, nothing could be done on the first night. However, the second night, this situation was resolved. Breakfasts were an utter delight, although we did struggle with the first breakfast in the renovated restaurant as it felt they were just cramming in as many people as possible. It did not feel personalised like it normally does at the Savoy. But this is likely due to how busy it was. On the whole, we always love the savoy and we will certainly be back, but most likely not in busy periods, as it was just not the same as all other stays.

Kevin W.

Reviewed 2024-12-17

Perfect surroundings. Perfect company, just perfect

Celebrating our wedding anniversary after 33 years at the Savoy, all members of staff treated us to an experience that can not the rivalled. They took time to engage with us and made sure that everything was as it should be.

Unknown

Reviewed 2024-12-17

2nd stay of the year

This was our 2nd stay this year at The Savoy. During our visit the service was so fantastic we always said that we would love to return, especially during the Christmas period. We loved it once again.

Unknown

Reviewed 2024-12-17

gorgeous xmas decor!

Craig H.

Reviewed 2024-12-16

Not as excellent as previous stays

Good morning, I was actually going to email the hotel directly as I did feel a little disappointed with the experience on this occasion. I have stayed at The Savoy on multiple occasions and usually everything is impeccable from start to finish, however on this occasion I felt that was not the case. Firstly I would like to say Chanique Davis from the room reservations team was fantastic in assisting with the whole booking process, nothing was too much trouble and we were kept informed every step of the way. I would also like to say that our appointed butler Attila was superb. Again, nothing was too much trouble, fantastic communication and very knowledgeable. However, the same cannot be said for the young man that checked us in, I believe his name badge said Ben, in training. I arrived at the desk and was greeted by Ben, I gave him my name and mentioned I had 4 rooms booked, he explained the rooms were not ready, I told him I completely understood and that we just wanted to leave our luggage and go about our day and return later. Ben arranged for the luggage to be stored. As I began to walk away from the reception, Ben asked if I would pay for the rooms upfront. I was a little taken aback by this as it has never happened before, I have always been given a final bill on the day of departure, I explained this to Ben and asked if we could just to it that way, I had already provided my card details on booking to secure the rooms. Ben said that would be fine but again as I went to leave he asked if I could just settle the room bill. I then went on to explain that my card was in my wallet which was in my suitcase that he had just arranged to be stored. He then went on to demand that I settle the room bill. I had at this point now been at reception for around 20 minutes. My family began to think there was something wrong, they started to worry that all was not well with the reservation, for their benefit I agreed to pay the room bill with Ben, I should point out that at no point did he ask a colleague or senior member of the team for advice. Then Ben gave me 4 separate room bills, I asked him to put them onto one so I could make just the one payment, he said this was not possible, again, in previous stays I have only ever been presented with one invoice. I then went on to make 4 separate payments. At this point I have now been with Ben for such a large amount of time that 2 of the rooms became available. However, it was my son's birthday and we simply wanted to go into the city and go about our day. Once I got back to the hotel, I checked the payments that I had made and not one of them matched the rates I had been quoted and agreed to (all of which was in writing by Chanique). I gave out butler Attila the email with the agreed rates and the screenshots of the payments coming out my bank, Attila went onto to explain that it might be the £150 per room per night pre authorisation, however when the calculations were done, it was not that as the overpayment was much higher, infact it was so much higher that when I came to check out, the hotel owed me money. I would like to point out that there were 7 of us staying and ate in the River Restaurant on the 1st night, we then went to the American Bar, on the 2nd night we ate in the Savoy Grill and had an additional guest as we had renewed our wedding vows that day, we then also had reservations in the American Bar and in the Beaufort Bar. In addition to this, I made several reservations with the concierge team. Yet, on departure, the hotel owed me approximately £1400. Dinner service on the 1st night was rather slow, I appreciate I changed the reservation time, which might have led to this, however at no point were we informed that this was a possibility. On the 2nd night, again, I changed the reservation time, however again I was not informed at the time of changing that there was an issue with doing so, however when we arrived at the Savoy Grill our table was not ready and the waiter informed us that they required the table back so we would not have it for usual full allocated duration. The waiter, it felt like he initially started to rush us, however after around 15 minutes he came to tell us we did not need to vacate the table afterall and would have the full allocated time. Whilst these issues will not stop me from returning to The Savoy, I felt you should be aware of them, as a regular customer I felt disappointed in some of the service received on this stay. For future reference, it would be good know if this is now standard practice, do you charge for the rooms upfront? If so, would it not be easier to do this on booking? Or at least letting guests know on booking? Again, just to say that both Chanique and Attila were fantastic, please pass on my gratitude for their assistance and service before and during my stay. Also, the food at dinner and breakfast was superb, compliments to the chef. Best wishes and Merry Christmas, Craig H.

Patricia H.

Reviewed 2024-12-16

Amazing

Superb hotel. Really comfortable. Fantastic facilities and great location. Staff are extremely friendly and helpful. Would highly recommend.