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Welcome toFairmont Empress

Name: Fairmont Empress
Address: 721 Government Street, Victoria, V8W 1W5, CA
Telephone: 1 2503848111
Rating: 4.6

Famed as Canada’s Castle on the Coast, the Fairmont Empress in Victoria is an award-wining British Columbia hotel and National Historic Site dating back to 1908. With unparalleled views over the Inner Harbour, this historic hotel is where contemporary convenience meets iconic luxury and classic British styling. Our Victoria hotel is a distinguished city hideaway with 431 tasteful rooms and suites, including our 'hotel-within-a-hotel' Fairmont Gold accommodations, a fine-dining restaurant, and the best afternoon tea in Victoria, BC.

Just seven minutes' walk from Victoria Seaplane Terminal, Fairmont Empress welcomes business and leisure travelers alike. As well as a heated indoor pool and the serene Willow Stream Spa for your indulgent downtime, we offer flexible event spaces equipped with the latest technology, a sophisticated ballroom for society weddings, and formal gardens for summer celebrations. With our unrivaled Fairmont standards of service and dedication to outstanding guest experiences, we guarantee that every moment you spend at our landmark Victoria hotel will be a delight.

721 Government Street, Victoria - British Columbia V8W 1W5, Canada

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Accommodation

We offer 431 elegant guest rooms and suites at Fairmont Empress, one of the best pet-friendly hotels in Victoria BC. With stunning views over the Inner Harbour, the city, or the courtyard, our rooms combine contemporary amenities with classic styling – everything today’s aficionados of travel desire for an unrivaled stay. For an incomparable guest experience, book a Fairmont Gold room for exclusive access to our prestigious Fairmont Gold Lounge with Inner Harbour panoramas, complimentary evening canapés, and the services of a personal concierge.

Fairmont Gold City View

Fairmont Gold

260 sq.ft. to 330 sq.ft. / 24 sq.m to 31 sq.m

King bed. Modern upscale design, heightened finishings. Ideal for business traveller or couple. Fairmont Gold lounge, breakfast and canapes. Accessible room available on request.

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Fairmont Gold Deluxe City View

Fairmont Gold

330 sq.ft. to 420 sq.ft. / 31 sq.m to 39 sq.m

These generous Fairmont Gold rooms feel more like urban island residences, with designated sitting and lounging spaces. Fairmont Gold lounge, breakfast and canapes. City views.

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Fairmont Gold Harbour View

Fairmont Gold

280 sq.ft. to 350 sq.ft. / 26 sq.m to 33 sq.m

These airy king rooms look right onto the Inner Harbour. Modern upscale design, heightened finishings. ideal for business traveller or couple. Fairmont Gold Lounge, breakfast and canapes.

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Fairmont Gold Deluxe Harbour View

Fairmont Gold

380 sq.ft. to 420 sq.ft. / 35 sq.m to 39 sq.m

Stunning views, these large, naturally lit rooms feature a luxurious king bed and enticing lounging areas. This guest room is perfect honeymooners and couples on a romantic escape.

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Fairmont Gold One Bedroom Suite

Fairmont Gold

450 sq.ft. to 600 sq.ft. / 42 sq.m to 56 sq.m

Ideal for couples looking for a little more space these luxuriously furnished suites feature a separate living area. Fairmont Gold amenities. Nespresso machine. Rainfall shower. City View.

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Fairmont Gold One Bedroom Harbour View Suite

Fairmont Gold

450 sq.ft. to 750 sq.ft. / 42 sq.m to 70 sq.m

This one has it all: views of the Inner Harbour, sophisticated design, ample space for retreating or socializing. This residence-style suite channels urban chic. 1 bathroom, 1 powder room.

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Fairmont Gold Two Bedroom Harbour View Suite

Fairmont Gold

775 sq.ft. / 72 sq.m

Our unique Fairmont Gold Suite has 2 bedrooms, 2 bathrooms and a large contemporary living room with sofa bed. Oversized windows in all rooms frame the Inner Harbour. Up to 5 adults. *Not bookable online.

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Contact & Location

Check-in 4:00 PM -
Check-out 11:00 AM.

Contact

Phone +1 2503848111

Fax +1 2503814334

Email emp.dutymanager@fairmont.com

Toll Free room reservations only

Phone +1 866 540 4429

721 Government Street, Victoria, British Columbia, Canada, V8W 1W5

Victoria International Airport (YYJ) is located approximately 30 minutes drive from Fairmont Empress. There are several rental car companies located at the airport.
If you are driving from the airport, simply follow signs for "Victoria". The airport is located just off of Highway 17, which will take you directly into the heart of Downtown Victoria and to Fairmont Empress.
The Harbour Air and Kenmore Air float plane terminal in Victoria is located across the street from Fairmont Empress, along the Inner Harbour. The terminal is located approximately a five minute walk away. Alternatively, taxis are also available.
Travelling between Downtown Vancouver and Downtown Victoria has never been easier than with Helijet. The Helijet terminal is located approximately one mile (1.6km) from Fairmont Empress, and is accessible via taxi or Helijet's shuttle service.
If you are arriving via BC Ferries Swartz Bay terminal, you will automatically join Highway 17 as you drive off the ferry. Stay on Highway 17 for approximately 33km until you reach Downtown Victoria. Highway 17 will turn into Blanchard Street, which will turn into Belleville Street. Turn right onto Government Street and you will arrive at Fairmont Empress.

Guest Services

Babysitting
Bell & Porter Services
Bicycles
Concierge
Housekeeping
Internet access
Laundry services
Pet program
Disabled accessibility

Offers

Fairmont Empress offers a wide selection of hotel packages and promotions designed to provide exceptional value. Whether you are planning a quick weekend getaway or the vacation of a lifetime, we have the perfect Vancouver Island experience for you.

Stay Longer

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The Willow Stream Spa at Fairmont Empress

The award-winning Willow Stream Spa at Fairmont Empress is acclaimed as one of the best spas in Victoria BC. This tranquil haven for mind, body, and soul is dedicated to your holistic wellbeing and the enhancement of your energy levels. At our luxury Victoria spa, our wellness experts offer signature West Coast treatments inspired by the wild beauty of Vancouver Island, its pristine forests, and the ocean. Our indulgent treatments include invigorating facials, deep tissue massages, and a mineral pool to cleanse, detoxify, and re-invigorate your body.

Willow Stream Spa at Fairmont Empress

Recognized by Condé Nast as a Top Resort Spa in Canada and Spas of America Top 100 Spas of the Americas, Willow Stream Spa on Vancouver Island is a serene oasis in the heart of Victoria.

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Find your perfect activities

Sports Fairmont Empress Health Club

Sports Biking

Adventure Whale Watching

Golf Golf

Culture The Butchart Gardens

Culture Explore Victoria

Dining

From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing just for you.

Restaurants Festive Events at Fairmont Empress

Restaurants Q at the Empress

Restaurants Tea at the Empress

Restaurants In-Room Dining

Bar Q Bar

Events

With a legacy stretching back to 1908, Fairmont Empress is proud of its reputation as an iconic venue for successful Victoria business meetings, lavish family parties, and formal black-tie balls. Along with sweeping views over the sparkling waters of the Inner Harbour, our hotel in downtown Victoria BC offers an opulent ballroom and the beautiful Rose Garden for impressive society weddings, as well as smaller spaces for more intimate celebrations. Our dedicated planners take care of everything – from menus to decorations – so you are free to enjoy your day.

Meetings

Event

Reflecting the expectations of a world-class capital city, Fairmont Empress is proud to offer professional meeting facilities supported by a comprehensive array of state-of-the-art services. Our meeting planners offer an expert’s knowledge in planning meetings and events of unparalleled success.

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Weddings

Event

Discover a breathtaking location for an unforgettable wedding at the iconic Fairmont Empress. From the opulent and traditional Crystal Ballroom to our famous English Rose Garden, brides-to-be have a wealth of elegant options for their special day.

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Social Events

Event

Since 1908, Fairmont Empress has been a celebrated destination for unforgettable events whether for a black-tie formal ball or an intimate event for 30. With Victoria's sparkling Inner Harbour as the natural backdrop, turn of the century architecture, classic beauty and exquisite cuisine, our skilled professionals will help create an event filled with memories to last a lifetime.

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Hotel Reviews

See what guests are saying.

4.6/5

9348 reviews

Unknown

Reviewed 2024-11-03

Took excellent care of us and made it a memorable stay

Kanika G.

Reviewed 2024-11-02

It was a good experience but I feel I upgraded the room and it was still very small in size.

Unknown

Reviewed 2024-11-02

Good location

Great location. Hotel was very clean. I always enjoy Fairmont hotels. Pool area was great and very clean as well. Did not receive turn down service on my second night and had to call for it on my third night. Room view was not the best either and my room was very far from the elevator.

Gina

Reviewed 2024-11-02

Magical stay

What an amazing stay! We celebrated my mum 75th birthday on the gold floor and it was fantastic! The service was amazing, the view spectacular and the food divine. Thank you again.

Jamie

Reviewed 2024-11-02

Excellent stay

I really enjoyed my time at the empress. The hotel is gorgeous, the staff are courteous, and the room was comfortable. The location can’t be beat! It was easy access to restaurants, shopping, and beautiful walks.

Unknown

Reviewed 2024-11-01

Nice hotel

Love the Empress! There were some issues at check in. We were encouraged to upgrade our room which we were told would include a breakfast buffet and access to the VIP lounge. We agreed to this only to find that all it afforded us was two queen beds rather than two doubles.

Myla

Reviewed 2024-11-01

superb customer service

excellent customer service.

Yen W. P.

Reviewed 2024-11-01

The little things worth mentioning

Overall a great experience but some small things that are worth mentioning. This was a weekend trip with the family. We upgraded to the Harbour view room, Fairmont Gold at check-in. Room wasn’t available right away even though we checked in at 4PM. Waited in Fairmont Gold lounge till 5PM because we were told we will get a text message when the room is ready. We never got the message, we had to go ask at the concierge desk after waiting an hour. Lounge breakfast was amazing but the tapas at night can be more delightful. Not many carb options and veggie selections were limited also. Dessert was top notch, can taste the finest of flavors with playful ingredients. During the night the wind picked up and windows were quite noisy. I’m assume it’s because of the old frames and thinner glass. Was quite a distraction for light sleepers like my wife. This might be a weird one but I wish the toilet paper was softer. The ones now are quite rough and simply feel not at class. Pricing strategies- If self parking can be “complimentary” with the upgrade, it’ll make the upgrade experience that much better. Even if the price for parking is secretly added to the price of the upgrade.

Jon M.

Reviewed 2024-11-01

Great but a couple issues

Overall, a great place, a true classic. Outstanding physically and locationally. A couple things, though. I left something in my room. I contacted the hotel and they immediately sent me the contact for UPS to pick up the item there and ship it to me. Fine, but you know....I'd just spent $1500 there; would it really have killed them to say, Don't worry, we'll get your item to UPS and take care of it for you. I know; you're going to say, Do you know how many things get left behind..?.. if we did that for everyone, it would cost us a lot of money. Honestly, I doubt it's that many and it would just be a much classier thing to do, and it wouldn't cost that much to create good will in your customers. I'd just feel better about the place if you'd done that.. Next, I asked to get change for U. S. money at the desk. The first time, to change a $100 bill, into smaller American currency, I was accommodated immediately, and it seemed like it was not a big deal at all, something that was commonly done there. The third time, same thing. The second time, Mark, at the check-in desk, told me, Oh no, we can't do that. When I pressed him on it a bit, he told me, Oh, we don't normally have that kind of change for U. S. currency. Again, not the impression I got the other two times I asked. Sorry, but I think Mark didn't want to be bothered the time I asked him. But those, while negative comments to be sure, are relatively minor. Again, overall, a great place with greta people, especially the servers in the bar, and the housekeeping staff. Thank you.

Juliette

Reviewed 2024-11-01

A lovely stay

The service from the lobby to room service to the restaurant was incredible. The hotel is beautiful and classic. The perfect location as well, we were able to walk all over the city.

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Welcome toFairmont Empress

Accommodation

Fairmont Gold City View

Fairmont Gold Deluxe City View

Fairmont Gold Harbour View

Fairmont Gold Deluxe Harbour View

Fairmont Gold One Bedroom Suite

Fairmont Gold One Bedroom Harbour View Suite

Fairmont Gold Two Bedroom Harbour View Suite

Contact & Location

Guest Services

Offers

Create Endless Memories - Save up to 25%

BC/AB/WA/OR Residents Offer with Complimentary Parking, Late Check Out

Go for Gold

Seniors Rate

Bed & Breakfast

AAA/CAA Special Offer

Kids Rule the Castle

Early Booking Offer

Grand Romance

The Willow Stream Spa at Fairmont Empress

Willow Stream Spa at Fairmont Empress

Find your perfect activities

Hotel Activities

Around the Hotel

Dining

Restaurants

Bar

Events

Meetings

Weddings

Social Events

Hotel Reviews

Unknown

Took excellent care of us and made it a memorable stay

Kanika G.

Unknown

Good location

Gina

Magical stay

Jamie

Excellent stay

Unknown

Nice hotel

Myla

superb customer service

Yen W. P.

The little things worth mentioning

Jon M.

Great but a couple issues

Juliette

A lovely stay

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