Welcome toFairmont Empress

Tammy

Reviewed 2024-12-16

It was a lovely stay, perfect location and beautiful Hotel. The staff was above and beyond and made it an oeverall great experience.

Paul A.

Reviewed 2024-12-16

Best service in the business

Everyone should take the chance to stay at the Empress. The service sets it apart from all other.

Rod S.

Reviewed 2024-12-16

Stay was great, staff friendly as always, the room that I had was close to the two elevator section and quite as I was not near the delivery door this time. I do miss the Bengal room as the little jazz lounge seemed to be always full.

Kevin

Reviewed 2024-12-16

Superb location

Attended a conference with my wife.

Darren T.

Reviewed 2024-12-16

Cold stay

The first room I was in the heater didn’t work. I was upgraded to a different room and was informed that they were having some issues with heating they were working on and should be resolved shortly. I was then told the problem was fixed but in my new room the heater in the living room was working but the bedroom just blew luke warm air. It took 3 days for that thermostat to get to 20.3 degrees even though it was running constant. I did let someone know who did send someone who said it was working and just would take time to warm up. 2 day and it still only got to 20 from starting at 16.2 seems like something is not working.

Unknown

Reviewed 2024-12-16

Fabulous

Polite efficient quality customer service.

Janet B.

Reviewed 2024-12-15

A lovely stay

Another lovely three day getaway To The Empress.

Lois

Reviewed 2024-12-15

Excellent stay with impeccable service

Alongside my beautifully appointed room I spent some lovely hours in the lounge that is available to Fairmont Gold guests. The servers were very attentive to my extra needs as I have low vision and were quick to help with plating, bringing drinks and getting me settled at a table. I wish to thank Irwin for his extra care ensuring everything was perfect including finding a table lamp when needed. And also a special thank you to Alexander who helped ensure I got to my room as I had trouble seeing the elevator buttons. I had a truly wonderful stay. wonderful time.

Amanda R. C.

Reviewed 2024-12-15

Empathetic and caring staff helped my tears not feel so heavy. Sick dog.

My dog Sidney was recently diagnosed with cancer and we had radiation treatments booked in Victoria. I’ve always had great experiences in the past with my dog at Thr Fairmont in Whistler so booked at your hotel in Victoria. Upon our arrival I received news that my pup sustained a pathological fracture to her leg and may need to be euthanized. I literally spent 4 very lonely and sad days crying in my hotel room wondering what outcome my girl will have. Over those 4 days I was met with compassion, care and empathy from all the staff members I encountered. Being alone in a town far away from home didn’t feel so lonely. Dino - immediately sourced our wheels for Sid so she could get around the hotel and out for pee breaks. This was a logistical error on my part and he problem solved this the moment I stepped into the hotel. Sid and I are forever grateful since we also found out on day one her leg was broken and movements were precarious after that. Dino offered me support, kind words, motivation and emotional support anytime he saw us. It’s amazing how animals can bond humans. Say hi to your daughter from Sidney. I appreciate you and your support more than words can describe. You let all staff know Sid was disabled and would need a little extra attention. Mark - I know I walked into the hotel joking saying you can’t please anyone and when I came back to the front desk you were nothing but kind and exceptional to deal with. I needed to move rooms and you helped me navigate that on the fly to a more disabled dog friendly room and helping me find easy access to get her out to grass. She loves the gingerman it’s her new favorite. Bhoomika - you didn’t skip a beat when I needed a new room and logistically figured this out during what seemed like rush how. Sidney appreciated the room to navigate while needing lots of assistance. Thanks for the kind words on the note. Devansh - you picked up on my sad vibes and went above and beyond to make sure Sidney and I were safe and healthy. I hadn’t eaten and only cried since arrival on day one you took note of that. You were aware Sid wasn’t feeling well and helped us source healthy meals during her radiation treatments. I also likely wouldn’t have eaten for 5 days if it wasn’t for you caring about us. You helped us when we felt helpless during the fire alarm also. Forever grateful that Sidney didn’t break her leg during evacuation. That was a super sweet note you wrote for us with dinner. Thanks! David - your sincerity and smile every time you saw Sidney and assisted us to our room didn’t go unnoticed. There are special people in the world that radiate caring through their souls and that is you. She loved all the pets and attention and I hope your dogs are having great holidays. Sid says thanks for taking our picture with the lobby Xmas tree. Trent/Richard/David- Your caring and compassion to ensure Sidney always had wheels to get to the ER if needed and to her radiation appointments didn’t go unnoticed. I doubt many people would care, but you guys genuinely helped me place my car in convents places so Sidney didn’t have to walk far and had access to the grass. Also thanks for letting us people watch at the front of the hotel. Sid loved it every night. Dianna - for checking in on us every night and giving Sidney love. You helped us navigate back to our room with Sidney’s cart multiple times and always had a kind smile and love for animals that was apparent. She says thanks for the love. Alix - I would say my first actual meal I ate was breakfast on my day of checkout (thanks Devansh) You comforted me with kind words and encouragement for Sidney’s recovery and treatment. Thanks for letting me stay in the restaurant to finish my work. Breakfast was amazing btw. Manual - you always have a caring smile and I knew you were sincere when you checked in on Sid every day I saw you. Thanks for storing Sid’s wheel and making it easier for us to navigate the hotel. Shannon - you comforted me and offered kind words of encouragement, well wishes and lots of dog love during checkout. I wish I had met you sooner in my stay. The valley guy who was working when I checked out at 4pm last Thursday - thank you for caring and loving animals. Your kind words upon my check out left my heart happy of humanity. Sorry I didn’t get your name. Tyler - thanks for fixing my stuff and saying hi to Sid. I’m sure I’m missing people and I’m sorry, but my brain was mush all week concerned for my dog. I wouldn’t say situationally I had the best week of my life at the hotel and didn’t enjoy any amenities since I spent 4 days crying in my room, but what I can say is that I’m comforted knowing there are good people in the world that genuinely care about others. I was really alone, but the staff at the Fairmont Empress became my friends, family and shoulder to cry on even if it was just temporary for week. I those who shed tears with me and those who comforted me in a very sad time. Thank you for caring and making all my tears not feel so alone and heavy. I appreciate you all more than words could ever describe. We will be back this week if all goes well for an experimental surgery to save Sidney’s life checking in on Wednesday. Fingers and paws crossed. Happy holidays everyone and thank you again. Please pray for a Christmas Miracle. Ps. Thank you to the Accor person from Dieppe who booked my hotel room on the phone. You were kind, caring and lovely during booking. You made the hotel aware we may need extra help and I think you started this snowball of empathy and compassion that we experience at the Fairmont Empress. We are not wealthy, but I feel like we were treated like millionaires. Thanks again from Sid and I.

Anonymous

Reviewed 2024-12-14

High quality room amenities complimented the excellent service.

This was a staycation for a Victoria resident. Iconic location, Canada’s premier city, all decorated to sublime levels for Christmas. Need we say more? Thank you Ms. Empress!